Manager, Cloud Operations

Company Description

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.Job DescriptionThe Cloud Operations Manager is responsible for managing the operations and IT delivery aspects of hybrid and multi-cloud environments. Involves managing staff directly assigned and coordinating within the IT Department and supporting vendors for design, troubleshooting and daily operations including Services Provisioning, Monitoring, Service Level Agreements, Capacity Quotas and Server Operations (Windows & Linux). Responsible for Incident, Request and Change Management processes as well as Backups and Information Security Auditing. This involves resource allocation to project and portfolio initiatives, goal management, skill management, performance reviews, and retention management. Responsible for department recruiting and staffing activities as well as disciplinary and termination management. Sources contractors and consultants from 3rd party vendors to supplement the necessary skills needed to achieve departmental goals. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Accomplish Information Technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Performs resource planning, allocation, availability and coverage associated with hybrid and multi-cloud environments; anticipate future demands and account for changing demands as needed.Collaborate with stakeholders to understand business goals and support delivery outcomes.Directs technological research by studying organization goals, strategies, practices, and user projects.Support staff by helping them be successful in two key areas: meeting their project commitments and helping them to discover and achieve their potential in the organization and company.Maintain staff by recruiting, selecting, orienting, and scheduling training for employees; maintaining a safe and secure work environment; developing personal growthImplement and schedule a 90/360 evaluation program for IT staff.Performs other related duties as assignedRequired QualificationsBachelorsIT, Computer Science or related field, or equivalent industry experience7 - 10 Years5+ years as a Solution Architect within hybrid and/or multi-cloud environments. Information technology with supervisory experience.Preferred QualificationsMasters/MBAInformation Systems or Computer Science10 Years +7+ years as a Solution Architect. Information technology within the foodservice industry. Supervisory / management experience.Preferred Professional Certification(s):Microsoft,Linux and/or Cloud Certifications related to Azure or other platformsEEO StatementPerformance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.